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SHIPPING & RETURNS

Shipping Policy

For custom pieces — which make up most of the Little Miss Philly collection — please allow 17–30 days for crafting and delivery. Each item is handmade from scratch, and the process takes time to ensure every detail feels personal and unique. Thank you for your patience and understanding while your piece is being created with care.

Since Little Miss Philly operates as a non-profit, learning-based art project, shipping is kept as affordable as possible. You have two options at checkout:

  • USPS Standard (Forever Stamp Mail): an inexpensive, uninsured shipping method with no tracking. While it’s not guaranteed, it has proven to be reliable for most U.S. deliveries.

  • USPS Ground Advantage: a tracked and insured option (Up to $10) for those who prefer additional peace of mind.


Each order is packaged thoughtfully and shipped as soon as it’s complete. You’ll receive a confirmation email once your piece is on its way.

Return & Exchange Policy

Because every Little Miss Philly creation is custom-made to order, returns or exchanges are not available. Each piece is handcrafted individually and designed to be one of a kind.

Every item is created with care, heart, and intention. Your kindness and understanding help keep this small creative project alive and meaningful.

FAQ

Frequently asked questions

Are you on the list?

Join to get exclusive offers & discounts

Lil Miss Philly is not a commercial business or online store

It is a hands-on experiment in building a brand from the ground up: shaping its identity, storytelling, tone, and audience experience.

 

Every color palette, description, and photo you see here is part of exploring how design influences perception, emotion and decision.

Can you still place an order?

Yes! I’m inviting a small group of people to participate in this project by placing orders to help me study how real users interact with the site and its touchpoints.

When you click “Checkout,” you won’t be charged automatically — it simply records your interest. I’ll then reach out to you personally with next steps and manual payment details (covering only materials and shipping).

These sample orders are part of a limited usability test to help me gather real feedback, improve the customer journey, and analyze engagement for my marketing portfolio project.

Customer Service

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